Introduction
PART 1 EFFECTIVE COACHING AND MENTORING
1 What is effective coaching and mentoring at work?
2 How can I be an effective coach or mentor?
3 How can I be an effective client?
4 What are some ethical issues?
PART 2 APPROACHES TOOLS & TECHNIQUES
5 What are some approaches and models?
6 What is The Skilled Helper model?
7 How is The Skilled Helper used in practice?
8 What are some useful tools and techniques
PART 3 COACH AND MENTOR DEVELOPMENT
9 What is reflective practice, supervision
and accreditation?
10 How can I be reflective in practice?
11 What are frequently asked questions?
12 Glimpses of coaches and mentors at work
Appendix: useful contacts and websites
Bibliography
Index
Dr Mary Connor Mary is an independent consultant working as a coach, mentor, trainer and supervisor. Until recently she was a Principal Lecturer in Individual and Organisation Development and Head of Programme for an MA in Leading Innovation and Change. For several years she has been involved in mentor development and research. She has an interest in ethical issues and is currently a member of the York Research Ethics Committee (NHS). She is also a member of the Research Governance Committee, in the Department of Health Sciences at the University of York. Julia Pokora Following an early career with BP and Exxon, Julia established an independent organisation and management development consultancy, and at that time was an Associate with Ashridge Teamworking Services. She now has 20 years' consultancy experience and has worked with private and public sector organisations. Recently, she has focused on leadership development for teams and individuals, and on developing mentoring and coaching capability in the Health Service. She holds an MSc Occupational Psychology and a Graduate Diploma in Counselling.
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